Executive Secretary (The)

1 Day

Introduction

Designed to enable executive secretaries and personal assistants to review their roles and examine ways in which they can enhance their own personal development.

Programme Objectives

• To identify the key characteristics of the successful executive secretary.
• To develop communication skills.
• To enhance skills in the use of initiative and individual discretion.
• To develop expertise in the management of priorities.

Programme Content

The Role of the Executive Secretary

• Your function within the organisation
• Organisational and managerial demands
• Authority and discretion

Managing Priorities

• Managing time
• Scheduling and prioritising workloads
• Balancing conflicting needs

Acting as a Communication Link

• Drafting correspondence
• Dealing with people on the telephone
• Handling unexpected or unwanted visitors
• Meeting Clients

Developing Initiative

• Building the manager/secretary team
• Agreeing parameters of delegation
• Taking Decisions