Overview
Designed for people who wish to improve their business image and to increase their personal effectiveness and to develop a confident and positive image for themselves and their organisation.
Objectives
- Build on positive self-belief and recognise negative messages
- Identify the communication skills necessary to create a good first impression and for building relationships with others
- Develop a confident manner and approach
- Identify and set standards for creating the right image with internal and external customers
Content
- Creating a Positive Impression
- Face to Face
- On the Telephone
- A Positive Physical Image
- A Positive Vocal Image
- Personal Style (including hybrid etiquette)
- Assertive Behaviours to strengthen confidence
- ‘Using boundaries confidently’.
- Challenging the status quo in a respectful way to grow business
- Influencing Skills
- Using Verbal and Non-Verbal Communication to generate positive influence
- Using advance language skills
- Participating in Meetings
- Giving and Receiving Praise
- Handling Criticism Productively
Have a question?
Let’s get this conversation started. Tell us a bit about your requirements and we’ll be in touch.
What you need to bring for these courses when delivered as a virtual classroom.
For virtual classroom courses, you will need:
- Computer with Internet Access
- Microphone and Headset
- Webcam
- Microsoft Teams
- A dual monitor setup is recommended for IT training