Dynamic and Effective Management

Course Overview

It’s not easy being a senior manager. In essence, you are the person that connects the organisation strategy to implementation, making your personal impact more important particularly for operational efficiency. You may not be leading people day-to-day but you may be leading teams, have managers sitting below you, and other managers who sit above you. It can be a tricky balancing act offsetting the demands of upper management with the needs of their teams, while also driving performance and facilitating communication across all levels.

Moving further away from the day-to-day work of execution and more into the realms of driving strategy, requires different leadership skills such as emotional intelligence, influencing, collaboration, coaching for growth, and being able to connect talent to strategy.

This Dynamic and Effective Manager course is designed for both new and experienced middle managers and those ready to take on a wider role, and will focus on building skills and competencies to implement strategy, create a productive working environment, effectively oversee work processes and procedures and be able to communicate key ideas within the different levels of the organisation.

Competencies targeted include leadership, management, mentoring, communication, critical thinking and emotional intelligence.

The course will include interactive segments of models and theory, mixed with individual, group and pair work to discuss, self-discover and analyse ideas and how they can be applied in your environment.

Designed for

First line Managers, General Managers, Regional Managers, Junior Managers, Managers identified for more Senior roles, anyone wishing to progress their management careers.

Programme Objectives

By attending this training programme, you will –

• Have a clearer understanding of your role in strategy implementation
• Better understand people’s motivators and behaviour to play to their strengths
• Get the right balance between micromanaging and abdication
• Display cognitive and behavioural flexibility
• Clearly communicate your vision and values
• Portray the role model you want to be
• Influence upwards by displaying political skill
• Display critical thinking skills

Course Content

Leadership and Management

• Leader vs. Manager: Where Do You Stand?
  • What differentiates a leader from a manager?
  • Can you lead and manage at the same time
  • When to lead and when to manage
  • Desired qualities/traits of being a senior manager
• Stepping up from first line manager to the next level
  • From manager to manager of managers
  • Change your view and change your focus
• Daniel Goleman’s EI Leadership Styles
  • Commanding – Visionary – Democratic – Coaching – Affiliative – Pacesetting
  • Looking at leadership styles in different contexts
• Balancing Assertive Leadership with Empathy
• Strengthening your Leadership Shadow
  • What is a Leadership Shadow?
  • Are you casting a positive or negative shadow?

Toolbox for Leaders and Managers

• The Power of Motivation
  • Self Determination Theory
  • The Dual Process Theory
• Coaching and Mentoring
  • The Difference between Coaching and Mentoring
  • The Principles
  • Models (eg The Five C’s)
  • The Benefits
  • In Practice
• Prioritising and Time Management
  • Evaluating Time Management models eg Eisenhower’s Matrix, Pomodoro Technique, Pareto Analysis
  • Efficiency versus effectiveness
  • Helping others prioritise
  • Lean Principles for better working
• Maximising Relationships (Internal and External)
  • Managing (Stakeholder) Relationships
  • Building collaborative and inclusive working relationships
  • The 4 Pillars
    • Social Awareness
    • Interpersonal Influence
    • Networking
    • Sincerity

Management Challenges

• Difficult and Challenging Conversations
  • Planning and Structuring
  • Positive words and phrases
  • Being Solution Focused
• Critical Thinking
  • Questioning assumptions
  • Evaluating evidence
  • Considering implications
  • Formulating judgements
  • Reflective thinking
  • Introducing strategic thinking