Overview
Coaching can be defined as the art of facilitating the performance, learning and development of another person. It is a technique line managers can use to support staff in improving their performance.
Mentoring is a relationship in which a person with more experience or more knowledge in certain areas helps to guide a less experienced or less knowledgeable person.
This course is focused on developing the skills of the coach or mentor to unlock a person’s potential and maximise their performance.
Objectives
On completion of this course participants will be able to:
- Maximise knowledge transfer with their teams
- Increase skill levels
- Contribute towards succession planning
Content
- The role and responsibilities of a Coach or Mentor
- Benefits of workplace coaching and mentoring
- Attributes of a good workplace coach or mentor
- The Learning Steps
- Building rapport and trust
- Effective Questioning Skills
- Active Listening
- Overcoming misunderstandings
- Giving and receiving constructive feedback
- Understanding motivation and motivating individuals
- The Learning Steps
- Using the GROW Method and RADAR
- Defining performance goals
- Monitoring progress
- Helping people solve their own problems
- Getting people to trust their own judgement
- Setting Action Plans
Have a question?
Let’s get this conversation started. Tell us a bit about your requirements and we’ll be in touch.
What you need to bring for these courses when delivered as a virtual classroom.
For virtual classroom courses, you will need:
- Computer with Internet Access
- Microphone and Headset
- Webcam
- Microsoft Teams
- A dual monitor setup is recommended for IT training