Course Objectives

By attending this training course, you will be able to –

• Reflect further on your management and leadership style and how it really impacts on your team.
• Communicate plans and business objectives, and appropriately cascade them.
• Promote workplace integrity and encourage open communication within your team.
• Set an example for others to observe and present them with a set of actions they can adopt for the greater good.
• Keep your team engaged.
• Develop a psychologically secure culture where individuals are encouraged to innovate and feel safe to challenge in a constructive manner.
• Develop a workplace free of unconscious bias where individuals are encouraged to be themselves and ensure fairness and equal outcomes.
• Influence the opinions and behaviours of others to achieve positive outcomes.
• Learn ways to strategise to take advantage of opportunities.
• Understand the importance of Emotional Intelligence for Leaders – what it looks like, how you effectively develop it and how you can use it to support decision-making.
• Develop coaching skills to help encourage, focus, challenge and empower others.

Course Content

Working with Others

• Authentic Leadership
• Essential Leadership Competencies – Being the leader that people will want to follow
• Ethical Leadership – doing the right thing
• Transformational Leadership to empower and inspire teams
• What it means to be a Value-Based Leader
• Influencing styles and the principles of positive persuasion
• Supporting Wellbeing
• Why promoting Mental Wellbeing is so important
• Signs and symptoms of stress and anxiety, workplace factors and what to do about it
• Monitoring employees who work remotely
• Building resilience in your team
• What to do when someone is off sick with stress or a mental health condition
• Managing conversations using empathy, sympathy and non-judgemental questions
• Practical steps to help individuals support their own wellbeing
• Support structures for mental health

Self-Awareness, Accountability and Addressing Challenges

• What is Emotional Intelligence?
• Learning how to be more aware
• Building emotional intelligence
• Dealing with imposter syndrome
• Identifying personal values
• Creating psychological safety
• How to avoid unconscious bias

Coaching for Performance

• Coaching versus Mentoring
• Benefits of workplace coaching
• Attributes of a good workplace coach
• The Learning Steps
• Building rapport and trust
• Using the GROW Method and RADAR
• Helping people to trust their own judgement and solve their problems
• Coaching practice