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Coaching and Mentoring for Performance

2 Days


Coaching can be defined as the art of facilitating the performance, learning and development of another person. It is a technique line managers can use to support staff in improving their performance.

Mentoring is a relationship in which a person with more experience or more knowledge in certain areas helps to guide a less experienced or less knowledgeable person.

This course is focused on developing the skills of the coach or mentor to unlock a person’s potential and maximise their performance.

Programme Objectives

On completion of this course participants will be able to:

  • Maximise knowledge transfer with their teams
  • Increase skill levels
  • Contribute towards succession planning

Programme Content

  • The role and responsibilities of a Coach or Mentor
  • Benefits of workplace coaching and mentoring
  • Attributes of a good workplace coach or mentor
  • The Learning Steps
  • Building rapport and trust
  • Effective Questioning Skills
  • Active Listening
  • Overcoming misunderstandings
  • Giving and receiving constructive feedback
  • Understanding motivation and motivating individuals
  • The Learning Steps
  • Using the GROW Method and RADAR
  • Defining performance goals
  • Monitoring progress
  • Helping people solve their own problems
  • Getting people to trust their own judgement
  • Setting Action Plans