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A high impact course which will help participants recognise the importance of clear and honest communication and how if done correctly is a major step to improving your conversations and ultimately, internal and external communications generally. Whether you are telling a member of the public that signing off on a planning project is delayed or conducting a personal development review, this participative course aims to develop your skills and approaches to build confidence and aptitude when addressing challenging conversations.
The course focuses particularly on how you would prepare for these kinds of discussions, finding the right words for the situation and how you can manage the exchange so that it goes as smoothly as possible for all parties concerned. Difficult or uncomfortable conversations, if conducted correctly at a relatively early stage, can avoid the escalation to more serious issues.
The programme will provide participants with the practical tools and techniques to utilise immediately when they return to the workplace.
On completion of this course participants will be able to:
Action and Processing