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1 Day


Many people confuse assertiveness with aggression.  However, assertiveness is the ability to express yourself and your rights in an open, non-confrontational way. Yet assertiveness does not come naturally because we have all learned passive or aggressive behaviours to stave off confrontation and to try and get what we want. 

This course is designed to give participants the appropriate tools and strategies to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, customers, suppliers and personal contacts in a way that is productive whilst being receptive to the needs, wants and feelings of other people. 


Build confidence and precise communication skills to enable you to put forward your point of view without aggression which leads to a more productive and positive environment, with situations being managed effectively and to avoid disrespecting others

Programme Objectives

  • Assess your strengths and opportunities for improvement
  • Be more self-confident and build confidence in their teams
  • Improve inter-personal relationships
  • Apply techniques for listening and speaking assertively
  • Reduce stress and frustration levels
  • Improve collaborative decision making and problem solving

Programme Content

  • What is assertiveness?
  • Assess where you are now
  • Being assertive
  • Assertiveness and emotional intelligence
  • Passive, assertive and aggressive behaviours
  • Assertive communication
  • Saying ‘No’
  • Using positive body language
  • Assertively listening
  • Dealing with negative attitudes
  • Assertive conflict resolution
  • Personal Action Planning
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