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Achieving Assertive Leadership - Assertiveness for Managers
No one listens to you just because you are a manager! It can be so frustrating. And that frustration can lead to aggressive responses – or just giving up!
Being self-assured and confident without being aggressive is critical to getting things done in today’s high-performance business environments and this course will provide you with personal insight into the ways in which you respond to different people, situations and events. With a strong focus on communication and behaviour, it gives you tools and techniques to effectively manage your responses and effectively express your views and plans.
This course gives managers an understanding of the differences in assertive, aggressive and passive responses and how to consciously use the right response in the right situations.
Learn how to communicate effectively particularly when others become difficult, emotional or angry
Understand how to channel assertiveness skills to interact more effectively with people throughout your organisation
Improve your ability to assertively express your thoughts, needs and feelings
Build your managerial confidence and self-esteem
Be able to say ‘No’ the right way
Reduce work related stress
Benefits of attending
Improve communication by using assertive-responsive skills
Acquire a more polished and powerful communication style and let your leadership ability emerge
Tap other people’s resources to get the job done
Empower yourself and your staff
Exercise greater influence on others
Be more effective in managing conflict amongst reports
Improve collaborative decision making and problem solving
Behaviour and Attitude
The Behaviour/Attitude Cycle
Recognising the effects of behaviour
Assertiveness and Emotional Intelligence
Being Assertive – Not Aggressive
Assertive Management – Delegating and Correcting Performance
Communication skills - questioning, listening, tonality, inflection
Assertive Body Language
Managing Senior Managers Assertively
Turning Around Difficult Situations and People
Saying ‘No’ the right way
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