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Time Efficiency with Microsoft Outlook

1 Day


Participants will have an Outlook account. If participants have remote access to their Outlook Account they are invited to bring their laptop and access their account during the training for practical application

Improved organisation, time management, communication and task management through use of Outlook

Programme Objectives

Participants will learn how to compose and send messages using Outlook, read and reply to messages, and create folders to store messages in, use the Calendar, Tasks, Contact, Journal and Notes features.

Programme Content


  • Using Help
  • Outlook Today
  • The Outlook Bar – customizing, shortcuts, resizing

Working with Messages

  • Reading, Replying and Forwarding Messages
  • Deleting and Printing Messages
  • Creating and Sending Messages
  • Retrieving Messages
  • Voting
  • Message Sensitivity, Priority, Voting and flags
  • Spell Checking
  • Formatting Message Text and Paragraphs
  • Adding Saving, Previewing Attachments

Mail Management

  • Quick Steps
  • Organising Messages in Folders
  • Creating / Deleting Folders
  • Saving and Finding Messages
  • Junk email
  • To create, delete and rename a Group


  • Adding, Deleting and Creating Names for  the Address Book
  • Using Personal Distribution Lists
  • Changing the General Options
  • Working with Views, Filters and Rules
  • Permissions
  • Forms