T: 01473 414414
select courses
we have a wide range of courses proven to be effectiveWe have a wide range of courses to suit you. Explore our full range here
explorePlease complete this form to instantly receive your FREE PDF by email
Introduction
The telephone is perhaps the most essential of business tools. Every member of your organisation will use a telephone. Whether it is the accounts department, sales office, secretarial or reception staff, everyone creates an impression with your customers.
Programme Objectives
Improve customer care through increasing the communication skills of all who answer the telephone.
Programme Content