Sales and Customer Service

Sales and Customer Service training programmes that focus on integrity and helping the customers buy.

Sales and Customer Service teams have the opportunity to make a direct contribution to a company's bottom line.  More than any other area, an immediate impact from training is possible and obvious.  The costs of sales training can be recovered with only a small percentage increase in sales in most companies.

Our courses are designed to focus on improving confidence and providing alternative techniques.  We teach an approach of identifying and meeting customer needs with honesty and integrity in order to develop successful sales teams.  Questioning techniques help customers clarify their needs and issues associated with making a decision.  Our approach helps the sales person become a partner to the sales process, and a value added resource to the client.