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Receptionist Skills

1 Day

Introduction

This course has been designed to give receptionists the skills and knowledge they need to effectively and efficiently manage the reception area and communicate effectively with visitors and staff.  The value of client relationships has never been more important and loyal customers have an enormous lifetime value often underestimated.

Programme Objectives

  • Recognise the importance of the receptionist's role as ambassador for their organisation
  • Become more confident in their role and therefore better able to provide effective support
  • Be able to deal with customers effectively both on the telephone and face-to-face
  • Gain time management skills and be able to prioritise work effectively

Programme Content

  • The receptionist's role
  • Creating a professional image
  • Telephone techniques
  • Effective communications in the workplace
  • Administrative skills and time management
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