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This course has been designed to give receptionists the skills and knowledge they need to effectively and efficiently manage the reception area and communicate effectively with visitors and staff. The value of client relationships has never been more important and loyal customers have an enormous lifetime value often underestimated.
Recognise the importance of the receptionist's role as ambassador for their organisation
Become more confident in their role and therefore better able to provide effective support
Be able to deal with customers effectively both on the telephone and face-to-face
Gain time management skills and be able to prioritise work effectively
The receptionist's role
Creating a professional image
Effective communications in the workplace
Administrative skills and time management
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