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Projecting a Positive Image

1 Day

Introduction

Designed for people who wish to improve their business image and to increase their personal effectiveness and to develop a confident and positive image for themselves and their organisation.

Programme Objectives

  • Build on positive self-belief and recognise negative messages
  • Identify the communication skills necessary to create a good first impression and for building relationships with others
  • Develop a confident manner and approach
  • Identify and set standards for creating the right image with internal and external customers

Programme Content

  • Using Verbal and Non-Verbal Communication
  • Creating a Positive Impression
  • Face to Face
  • On the Telephone
  • A Positive Physical Image
  • A Positive Vocal Image
  • Dressing for Success
  • Personal Style
  • Assertive Behaviour
  • Saying “No”
  • Giving and Receiving Praise
  • Handling Criticism
  • Influencing Skills