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Professional Telephone Sales Techniques

1 Day


Designed for people who manage inbound sales order enquiries,  this course is aimed at developing their skills in communicating successfully with all parties, improving their self-confidence and helping them to work effectively together as a team so as to present a polished and professional image for their organisation.

Programme Objectives

Participants will receive hands-on practical advice to implement immediately in the workplace improving communication and target achievement.

Programme Content

  • Creating the right image
  • Positive Mental Attitude
  • The power of the voice
  • 3 ring destination
  • Perfect greeting
  • Building an efficient and effective rapport
  • Do’s and don’ts to aid a professional image
  • The seven P’s
  • Questioning and listening techniques
  • Upselling
  • Recognising and handling customer behaviour
  • Effective Summarising
  • Individual Action Plans