Course Overview

This Microsoft 365 Administrator Essentials training course provides participants with the knowledge and skills necessary to effectively manage a Microsoft 365 environment on a day-today basis.

Training Audience
This course is intended for people responsible for managing a Microsoft 365 Enterprise or Small Business subscription. It is assumed that the Microsoft 365 subscription is already in place and any vanity domains added.

Prerequisites
No prior knowledge is necessary but a good level of IT literacy is highly recommended.

Training Objectives

  • Introduction to Microsoft 365 as a User
  • Microsoft 365 User Management
  • Management of online versions of Exchange & SharePoint
  • Microsoft 365 Admin Dashboard
  • Mobile Apps
  • SharePoint Site Administration and Creation

Course Content

PLEASE NOTE: Microsoft 365 is an evergreen landscape and the course delivery will reflect the most current updates. Feature availability within individual organisations Microsoft 365 environment is dependent on the licences purchased and assigned to users.

1. Introduction to Microsoft 365

  • What is Microsoft 365?
  • Using Microsoft365 via Web Portal
  • My Profile
  • Install Software and Change Settings

2. User Management

  • Creating and Managing User Accounts in Microsoft 365
  • Creating and Managing User Accounts Using Active Directory Sync
  • Creating and Managing User Accounts via PowerShell

3. Exchange Online & Outlook

  • Provisioning User Mailboxes
  • Global Directory Management
  • Compliance management
  • Mobile Device settings
  • Protection and spam mail configuration
  • Outlook & Microsoft 365 Mail
  • Using Calendars in the Microsoft 365 world
  • Integration with Teams
  • Attachment or link? – sharing documents
  • Tasks and Flagged Emails
  • Categories
  • Rules (client or web?)
  • Out of Office

4. SharePoint Online & OneDrive

What’s the difference? – Team Sites, Communication Sites, Hub Sites, Groups, Teams

        • Creating and Maintaining Site Collections
        • Managing OneDrive for Business
        • Managing User Profiles
        • What is One Drive for Business?
        • Set up your OneDrive Library on the PC
        • To sync or not to sync?
        • Working with files and OneDrive for Business
        • Document Sharing
          • Collaborative Editing
          • Teams Integration
        • Working with files and SharePoint
          • Check-in and Check-Out explained
          • Navigating a Site
          • Working with Apps
          • Sort & Filter
          • Versions
          • Approval
          • Microsoft Microsoft Integration
        • Document Libraries
          • Create a Document Library
          • Modify Settings and Library Policies
          • Create Columns
          • Modify Views
          • Create Views
          • Document Content Types
          • Approval Workflow
        • Lists
          • Modern Lists vs Classic Lists
          • Create a List
          • Modify Settings and List Policies
          • Create Columns
          • Modify Views
          • Create Views
        • Pages
          • Create and Modify a Web Part Page
          • Create and Modify a Wiki Page
          • Create and Modify a Site Page
          • Working with Pages in a Communication Site
          • Site Assets
        • Site Settings
          • Customise Site Navigation
          • Permissions
        • Reusable Content
          • Site Columns
          • Site Content Types
        • Creating Sites
          • When & Where to create a Site
          • Creating a Site
          • Site Templates (incl Groups/Teams/HubSites)
          • Site Themes
          • Deleting Sites
          • Apps & the App Marketplace

5. Microsoft Teams

  • User Configuration
  • External Communication
  • Presence
  • Calls, chats and meetings
  • Desktop sharing
  • Creating a Team
  • Chat and Channels
  • Files and SharePoint
  • Adding Tabs
  • Relationship between Teams & SharePoint
  • Controlling Teams Features via Teams Admin Center
  • Overview of Teams Telephony
  • Overview of Teams Devices

6. Reports

  • Using the reports in the Microsoft 365 Admin Dashboard

7.  Mobile Apps

An overview and introduction to the other tools in Microsoft 365 including their mobile & desktop apps

  • Planner
  • Forms
  • Power Automate
  • Power BI
  • OneNote
  • Microsoft Web Apps

8. An Introduction to the Security & Compliance Centers

  • Accessing the Security & Compliance Centers
  • The Audit Log
  • Setting Alerts
  • Data Loss Prevention Policies
  • Retention Policies
  • Sensitivity Labels

9. Getting Support

  • Using Help
  • Submitting a Support Request
Have a question?

Let’s get this conversation started. Tell us a bit about your requirements and we’ll be in touch.

What you need to bring for these courses when delivered as a virtual classroom.

For virtual classroom courses, you will need:

  • Computer with Internet Access
  • Microphone and Headset
  • Webcam
  • Microsoft Teams
  • A dual monitor setup is recommended for IT training
Upcoming Courses
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