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The ITIL 4 framework provides a practical and flexible basis to support organisations on their journey to the new world of digital transformation and to help them address new service management challenges. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
Who should attend?
This course will benefit anyone who requires an understanding of ITIL and how it may be used to maintain and improve quality IT management. Such individuals who will benefit can comprise of but not limited to:
The Foundation level is to certify that each participant gains the knowledge of the ITIL® 4 terminology, structure and basic concepts.
What is included?
Course Study and Exams
The Foundation level course requires approximately 15-hours of classroom based instruction including examination preparation. There is also homework and self-studying.