Improving One’s Self Confidence

1 Day

Introduction

Designed for people who wish to improve their business image, to increase their personal effectiveness, and to develop a confident and positive image for themselves and their organisation.
 

Business Benefits

Individuals will feel more confident in performing their tasks resulting in increased productivity and improved staff retention, whilst externally customers will feel more confident in the service and information being provided.

Programme Objectives

• Build on positive self-belief and recognise negative messages
• Identify the communication skills necessary to create a good first impression and for building relationships with others
• Develop a confident manner and approach
• Identify and set standards for creating the right image with internal and external customers

Programme Content

• Using Verbal and Non-Verbal Communication
• Creating a Positive Impression
• Face to Face
• On the Telephone
• A Positive Physical Image
• A Positive Vocal Image
• Dressing for Success
• Personal Style
• Assertive Behaviour
• Saying “No”
• Giving and Receiving Praise
• Handling Criticism
• Influencing Skills