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Improving One’s Self Confidence
Designed for people who wish to improve their business image, to increase their personal effectiveness, and to develop a confident and positive image for themselves and their organisation.
Individuals will feel more confident in performing their tasks resulting in increased productivity and improved staff retention, whilst externally customers will feel more confident in the service and information being provided.
Build on positive self-belief and recognise negative messages
Identify the communication skills necessary to create a good first impression and for building relationships with others
Develop a confident manner and approach
Identify and set standards for creating the right image with internal and external customers