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Executive Secretary (The)

1 Day

Introduction

Designed to enable executive secretaries and personal assistants to review their roles and examine ways in which they can enhance their own personal development.

Programme Objectives

  • To identify the key characteristics of the successful executive secretary.
  • To develop communication skills.
  • To enhance skills in the use of initiative and individual discretion.
  • To develop expertise in the management of priorities.

Programme Content

The Role of the Executive Secretary

  • Your function within the organisation
  • Organisational and managerial demands
  • Authority and discretion

Managing Priorities

  • Managing time
  • Scheduling and prioritising workloads
  • Balancing conflicting needs

Acting as a Communication Link

  • Drafting correspondence
  • Dealing with people on the telephone
  • Handling unexpected or unwanted visitors
  • Meeting Clients

Developing Initiative

  • Building the manager/secretary team
  • Agreeing parameters of delegation
  • Taking Decisions