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Executive Secretary (The)
Designed to enable executive secretaries and personal assistants to review their roles and examine ways in which they can enhance their own personal development.
To identify the key characteristics of the successful executive secretary.
To develop communication skills.
To enhance skills in the use of initiative and individual discretion.
To develop expertise in the management of priorities.
The Role of the Executive Secretary
Your function within the organisation
Organisational and managerial demands
Authority and discretion
Scheduling and prioritising workloads
Balancing conflicting needs
Acting as a Communication Link
Dealing with people on the telephone
Handling unexpected or unwanted visitors
Building the manager/secretary team
Agreeing parameters of delegation