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Essential Tools for Managers - ILM Development Programme

Duration 2 days (12 Guided Learning Hours)


Team Leaders, Supervisors and First Line Managers are the critical foundation for the successful operation of most organisations; this programme has been designed to give them the skills to manage the performance of themselves and others.

The programe will clarify the responsibilities of the role of a manager and leader and successful techniques for building and motivating a team will be introduced. Delegates will learn styles of management and when and how to use them and structures for delegating and correcting employee performance will be identified and practiced.

The programme will review critical communication skills and discuss their application in daily management tasks.

Motivation techniques and setting objectives for performance monitoring and evaluation will be reviewed.

This interactive and practical programme will include case studies, exercises and discussions about the daily supervisory chalenges of the delegates.

Programme Objectives

  • Examine SMART objectives as vital for successful achievement of any objectives
  • Explore the importance of empowering teams to make decisions
  • Explain how empowerment is important for motivation and engagement
  • Assess the differences between leadership and management
  • Discuss how leadership aids motivation and engagement of teams

Programme Content

Dynamic Leadership
Leadership vs Management
Your role in the organisation