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Developing Relationships in the Workplace

1 Day


Successful people in modern companies usually possess excellent technical skills, gained through years of education, training and on-the-job experience.  What they frequently lack, however, are the important skills of dealing with people.  Just like any other skills they can be acquired through training and practice.

This course is designed to increase participants’ self-awareness and equip them with the tools to build constructive relationships with others at all levels at work.

People learn interpersonal skills best through practice and this course consists of many practical activities, conducted individually, in pairs and in larger groups.

Programme Objectives

  • Analyse your perception of yourself and how that relates with that portrayed to others
  • Identify your strengths and weaknesses in interpersonal relationships and methods to build and develop them
  • Handle criticism more effectively and display more assertive behaviours
  • Understand how emotions affect behaviour and leave with strategies to control your own emotions whilst relating to other peoples
  • Recognise different social styles in practice and how they affect the communication process
  • Understand why and how conflict arises and how to deal with it effectively.

Programme Content

Principles of Effective Interpersonal Communication

  • What is effective communication
  • Questioning, Listening and Observing

The Power of Behaviour

  • What influences our behaviour
  • Building Rapport
  • Matching styles
  • Techniques and tools

Communicating Assertively

  • Assessment of the three behavioural options
  •  Understanding Different Behaviour
  • Influencers

Handling Conflict

  • Different behaviour styles for handling conflict.