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Developing Relationships in the Workplace
Successful people in modern companies usually possess excellent technical skills, gained through years of education, training and on-the-job experience. What they frequently lack, however, are the important skills of dealing with people. Just like any other skills they can be acquired through training and practice.
This course is designed to increase participants’ self-awareness and equip them with the tools to build constructive relationships with others at all levels at work.
People learn interpersonal skills best through practice and this course consists of many practical activities, conducted individually, in pairs and in larger groups.
Analyse your perception of yourself and how that relates with that portrayed to others
Identify your strengths and weaknesses in interpersonal relationships and methods to build and develop them
Handle criticism more effectively and display more assertive behaviours
Understand how emotions affect behaviour and leave with strategies to control your own emotions whilst relating to other peoples
Recognise different social styles in practice and how they affect the communication process
Understand why and how conflict arises and how to deal with it effectively.
Principles of Effective Interpersonal Communication