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Dealing with Conflict

1 Day

Introduction

Responding to conflict involves selecting the most appropriate strategy for successful conflict management.  This often just requires an understanding of the ways the disagreement or conflict can be approached.

The aim of this training programme is to equip participants with the necessary skills and understanding to enable them to reach a more appropriate and suitable resolve whilst remaining in control in difficult situations.

Programme Objectives

This course combines theory, best practice and practical exercises which will help participants to create more effective outcomes from conflict situations.

Programme Content

  • Differences between aggressive, submissive and assertive behaviours
  • Delivering bad news
  • Strategies for dealing with conflict
  • Attack prevention
  • Good use of body language
  • What to do if confronted by physical violence
  • Assertive behaviour
  • The law on assaults and offensive weapons
  • Improving your confidence
  • How to keep your cool, stand your ground and reach a positive resolution
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