Please complete this form to instantly receive your FREE PDF by email
The NHS White Paper, Equity and Excellence: Liberating the NHS, sets out the Government's long-term vision for the future of the NHS. This paper highlights topics which include:-
Following on from our successful two-day ILM Endorsed - NHS Customer Service Excellence programme delivered within hospitals, GP practices/surgeries and clinics over the past year, Adapt has developed a new, intensive ½ day workshop which offers delegates a comprehensive understanding of key Customer Care issues/challenges within NHS organisations.
This new programme gives practical advice and support to all those working within the NHS who have direct contact with patients.
To raise awareness of “customer” care within the NHS and give participants the skills to provide an excellent, professional service
Understanding Customer Care