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Communication Skills

1 Day

Introduction

All of our results in business are dependent on communication whether that is communicating objectives, understanding client needs, delegating tasks or taking instructions.  Successful communication is the foundation of all successful business.  This course has been designed for those who need to focus on being able to deliver clear messages that are easily understood by the receiver.

Programme Objectives

  • Communicate clearly and confidently
  • Develop rapport with, and respect from, peers, subordinates and superiors
  • Ensure that communication enhances, not obstructs business success

Programme Content

  • Self Awareness - Identify a range of verbal and non-verbal factors which affect others assessing personal strengths, weaknesses and opportunities
  • Communicating Style - Understanding the process; preferred style; using style effectively; assessing your style
  • The Communication Chain - Upward, downward and lateral communication; failures in the chain
  • Communication Techniques - Conveying information effectively; clarity and brevity; building rapport and trust; dealing with misunderstandings; effective questioning; active listening
  • Positive Messages - The importance of positive messages; confidence and positive beliefs, behavior to aid communication
  • Selecting Appropriate Methods of Communication - Face-to-Face, telephone, email and letters.

 

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