T: 01473 414414

select courses

we have a wide range of courses proven to be effective
select
courses

We have a wide range of diverse courses proven to be effective

explore
create your own
courses

Partnering with you to develop your solutions

explore
public sector
courses

We have a wide range of courses to suit you. Explore our full range here

explore

Free Download

Please complete this form to instantly receive your FREE PDF by email


Cold Calling

1 day

Introduction

Telephone Sales Professionals are responsible for making sales appointments or selling services and products over the telephone and selling on the telephone is one skill area in which you never stop learning.

Virtually everybody in sales sells over the telephone at least some of the time, so we must constantly evaluate how we use the telephone and where it fits into our sales and marketing mix. Cold calling in particular needs to be carried out with great care and discretion.  Many buyers are terribly sensitive about the sheer number of cold calls they receive and this course will help you establish a professional and tested approach.

Programme Objectives

To gain confidence, improve success and develop skills to develop productive relationships through cold calling

Programme Content

  • Planning and Preparation
  • Setting Objectives
  • Why are you calling?
  • Building rapport
  • Getting past the gatekeeper
  • Introduction
  • Your first question
  • Effective listening
  • Identifying ‘need’
  • Working from scripts?  Good or bad?
  • Making an appointment
  • Follow-up, follow-up, follow-up
  • Referrals
  • Objections?
  • Action Planning
Customers who were interested in this course were also interested in...