T: 01473 414414

select courses

we have a wide range of courses proven to be effective
select
courses

We have a wide range of diverse courses proven to be effective

explore
create your own
courses

Partnering with you to develop your solutions

explore
public sector
courses

We have a wide range of courses to suit you. Explore our full range here

explore

Free Download

Please complete this form to instantly receive your FREE PDF by email


Coaching and Mentoring for Performance

2 Days

Introduction

Coaching can be defined as the art of facilitating the performance, learning and development of another person. It is a technique line managers can use to support staff in improving their performance.

Mentoring is a relationship in which a person with more experience or more knowledge in certain areas helps to guide a less experienced or less knowledgeable person.

This course is focused on developing the skills of the coach or mentor to unlock a person’s potential and maximise their performance.

Programme Objectives

On completion of this course participants will be able to:

  • Maximise knowledge transfer with their teams
  • Increase skill levels
  • Contribute towards succession planning

Programme Content

  • The role and responsibilities of a Coach or Mentor
  • Benefits of workplace coaching and mentoring
  • Attributes of a good workplace coach or mentor
  • The Learning Steps
  • Building rapport and trust
  • Effective Questioning Skills
  • Active Listening
  • Overcoming misunderstandings
  • Giving and receiving constructive feedback
  • Understanding motivation and motivating individuals
  • The Learning Steps
  • Using the GROW Method and RADAR
  • Defining performance goals
  • Monitoring progress
  • Helping people solve their own problems
  • Getting people to trust their own judgement
  • Setting Action Plans