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A high impact programme which will help participants recognise the importance of clear and honest communication and how if done correctly is a major step to improving performance, whether at an individual, team, management, leadership or organisational level.
The participative course aims to develop the skills and approaches of your management team to build confidence and aptitude when addressing challenging conversations.
The course focuses particularly on conducting conversations with members of staff to develop skills to enable them to actively manage performance issues as well as managing tasks and workplace requirements. Difficult or uncomfortable conversations, if conducted correctly at a relatively early stage, can avoid the escalation to more serious issues.
The programme will provide participants with the practical tools and techniques to utilise immediately when they return to the workplace.
On completion of this course participants will be able to:
What are challenging conversations?