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Assertiveness

1 Day

Introduction

Designed to enable participants to develop their team skills in managing difficult situations and possible areas of conflict as a means of improving efficiency and effectiveness within the organisation.

Programme Objectives

  • Be more self-confident and build confidence in their teams
  • Improve inter-personal relationships
  • Know how to effectively manage conflict
  • Reduce stress and frustration levels
  • Improve collaborative decision making and problem solving

Programme Content

  • Be assertive
  • Deciding what you want
  • Being clear and specific
  • Using positive body language
  • Avoiding manipulation
  • Avoiding digressions
  • Knowing when to listen
  • Saying ‘No’
  • Looking for workable compromises
  • Avoiding negative attitudes
  • Wanting to win the point
  • Wanting to mock
  • Gossip
  • Disloyalty
  • Looking for everyone to win
  • Action Plan
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